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Privacy Policy and Personal Data Protection Notice

This Privacy Policy and Personal Data Protection Notice (“Notice”) has been issued to you in accordance with the requirements of the Personal Data Protection Act 2010 (“PDPA”). This Notice informs you:

What personal data we collect from you:

The personal data we collect from you may include:

The personal data that we request from you may be mandatory or voluntary (depending on the product or service). Fields requiring mandatory personal data will be indicated in the medium in which your personal data is being collected. If you choose not to furnish any required mandatory personal data or withdraw your consent for processing any mandatory personal data, you agree that we shall be entitled to cease the provision of any products or services without incurring any liability to you (notwithstanding any agreement between you and us)

How we collect your personal data:

Directly from you

We collect personal data that you provide to us when you use any of our products and services, website(s) or when you contact us. This includes personal data that you provide when you:

When you use our website or App

We may collect your personal data automatically when you access our website or App. This may include:

From third parties

We may collect your personal data from third parties. This may include:

Why we collect your personal data

Your personal data is used for the following purposes:

[Please see the sections entitled ‘Who we disclose your personal data to?’ and ‘Important information about “opting-in”].

Who we disclose your personal data to:

Your personal data will generally not be disclosed for any purpose other than for the purpose it was collected. However, there may be instances where your personal data may be disclosed to third parties (which may be within or outside Malaysia), including to our subsidiaries or affiliates.

Some of our products and services are provided in collaboration with certain third parties. We will need to disclose your personal data to them to provide you with the products and services. This may include other financial institutions, merchants or electronic fund transfer facilitators.

We may share your personal data with other third parties in the ordinary course of banking business, for example, the drawee bank providing a copy of a paid cheque to the drawer, any person making any payment into the customer’s account, third party financial institutions, insurers/takaful operators, credit card companies or securities and investment services providers.

We may share your personal data with carefully selected third parties so that they can provide you with information about products and services that may be of interest to you [Please see the section entitled ‘Important information about “opting-in”].

We may share your personal data with any third party to whom we are obligated to make disclosure under the requirements of any law or as required by any regulatory or statutory authority.

We may also share your personal data with certain third parties who have been engaged by us to perform our business functions or any other services, for example, any agent, contractor, advocate and solicitors, auctioneers, valuers, accountants or auditors.

We may disclose your personal data to any third party arising from the restructuring of any facility granted to you, sale of debts, acquisition or sale of any company by us.

What are your rights and choices

You may request details of all personal data we hold about you or correct or update such personal data by emailing your request to

We may charge you the prescribed fee as stipulated under the PDPA for any data access request. The processing fee for a data access request includes the following:

The prescribed fee may be revised from time to time.

We will endeavour to comply with your data access request or data correction request within 21 days from the date we receive your request complete with all necessary particulars and the prescribed processing fee above (only for Personal Data Access Request) or such other prescribed time period under the PDPA. Please note that the right to access your personal data is not absolute but subject to the PDPA.

When you request for access or correction of any personal data held by us, we may request for information such as your name, identification card number, address and such other related information in order to verify your identity. We reserve the right to withhold access to your personal data or refuse to correct your personal data where we are unable to verify your identity, where the information requested is confidential in nature or if we receive repeated requests for the same information. In any event, we will inform you of the reasons for not being able to accede to your request.

When there is a change to your personal data, it is your obligation to inform us of such change.

You may limit or withdraw your consent for us to process your personal data by sending a notice in writing to our Customer Service Officer [Please see the section entitled “Enquiries”].

Important information about opting-in

We will only share your personal data with any third party in relation to any products or services if you have provided explicit consent by way of electronically signing the Consent Agreement on the Money3 App.

Where we store and process your personal data:

We generally store and process your personal data within Malaysia. However, the personal data that we collect about you may be processed in, transferred to, or stored at a destination outside Malaysia.

You can be assured that we will take reasonable steps to protect your personal data and in accordance with this Notice even when your personal data is processed in, transferred to, or stored at a destination outside Malaysia.

How long we keep your personal data:

We will keep your personal data:

How we keep your personal data secure:

We will take reasonable steps to ensure that your personal data held by us is protected from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction.

Our website(s) may also contain links to other sites controlled by a third party. Please be aware that we are not responsible for the privacy practices of such other sites. We are not responsible for how these other companies or organizations collect, use, disclose, or secure the information that you provide them. This Notice applies solely to information collected by website(s) maintained by us. If you choose to access a third party site linked to our website(s), you do so at your own risk and subject to any terms of service or privacy policy (if any) associated with such third party sites.


You may contact our Customer Service Officer at the contact details below for the following purposes:

Customer Service Officer

Address: 29-2, Level 29, Oval Damansara, 685, Jalan Damansara, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia

Email address:

This Privacy Notice was last updated on:  1st October 2021

This Notice applies generally to the Money3 App provided by Alfie Tech Sdn Bhd. There may however be instances where a different data protection notice will be applicable for a specific transaction. In such instances, we will inform you accordingly.

Please read the terms of this Notice carefully before furnishing any personal data to us. By furnishing your personal data or by using our products or services or continuing to do so, you are indicating to us that you agree and consent to the terms and conditions of this Notice and any revisions or amendments made from time to time.

If you submit any personal data of other persons, for example, your partners, guarantor, employer, spouse or dependents, you warrant that you have obtained the consent of all such individuals for the provision of their personal data to us and undertake to extend a copy of this Notice to all such individuals.

Our Notice may be revised or amended from time to time and if there is any revision, it will be posted on our website or by other means of communication deemed suitable by us.